Refund Policy
Last updated: July 2026
HiveMind top-ups add to a prepaid balance that is drawn down as you use the CLI. This policy covers when and how that balance can be refunded.
Unused balance
Any portion of your balance that has not been consumed by an API request is eligible for a full refund within 14 days of the original purchase. Contact us (see below) with your account email and we'll process it back to your original payment method within 5–7 business days.
Consumed balance
Balance already spent on completed requests is not refundable -- it corresponds to real usage already billed to us by our upstream model provider. Every request is metered transparently: HiveMind reserves a conservative estimate before a request is sent and settles down to the real cost afterward, so you are never charged more than what was actually used.
Failed requests
If a request fails for any reason -- a network error, an upstream error, or a dropped connection -- any amount reserved for that request is refunded to your balance automatically. This happens server-side and does not require contacting support.
How to request a refund
Email mukherjee4004@gmail.com with the email address on your HiveMind account. We aim to respond within 2 business days.